The Opportunity

At Carbon, we’re delegating differently by combining our strong insurance expertise with cutting edge technology. As we rapidly scale globally, and continue to advance Graphene, our proprietary owned data ecosystem, we remain guided by our core pillars of People, Partnerships and Innovation. If you want to join an exciting business powered by the latest technology, and are energised by collaboration, big ideas and making a meaningful impact to our partners, then this role is for you: Conduct Risk Analyst.

About Us
Founded in 2018, Carbon’s mission is to transform delegated underwriting and raise the standard for the industry. Our open underwriting model connects data, insight and people to enable stronger decisions and more dynamic portfolio management, bringing greater transparency, clarity and confidence to our partners and to the way the whole market works.

We’re proud to have been recognised by The Sunday Times as a Best Place to Work in both 2024 and 2025, reflecting our warm, inclusive culture and our energetic, entrepreneurial spirit. Our friendly, modern offices foster creativity and connection, while our partnership with Google Cloud, where we are celebrated as a success story, demonstrates our commitment to innovation and technology at the highest level.

At Carbon, our values shape who we are every day: Win as one, Keep spirits high, Blaze a trail, Speak up, listen up. If you’re looking to join a modern team with bold ambitions and real momentum, we’d love to meet you.

Location:  5th Floor, 9A Devonshire Square. London. EC2M 4YN
Start date:  Immediate
Role type: Permanent, full-time/ hybrid

The Role:

Conduct Risk 

·         Assist underwriters with completion of Conduct Risk Assessments
Assist underwriters with completion of Fair Value Assessments
Review of Product Oversight Group submissions
Collection and co-ordination of conduct MI & Consumer Duty MI
Maintenance of conduct MI & Consumer Duty MI dashboards
Assist with conduct risk reporting to Product Oversight Group, Risk & Compliance Committee & Boards·         Assist with complaint reporting to Product Oversight Group and various committees
Assist with producing conduct risk training
Provide guidance to underwriters on conduct risk matters, including consideration of new products and implementing appropriate controls for high conduct risk business 

Complaints

·         Complaints handling, including liaising with Coverholders and Delegated Claims Administrators         Collaborating with claims and underwriters on complaint matters
Root cause and trend analysis of Complaints
Management of complaint escalations to Lloyd’s and EDR/regulators
Maintenance of complaints log and dashboard
Timely completion of external complaints reporting (i.e. eligible complainants return)

Underwriting Compliance

·         Providing compliance advice to the business on general compliance matters

Required Experience

·         3+ years compliance experience within Insurance, particularly in conduct and complaints
Experience in complaints handling and management
Lloyd’s Market experience
Excellent written and verbal communication skills
Excellent analytical skills

Preferred Experience

·         Delegated Authority Business experience
Experience with Caresmart (Lloyd’s complaint management system)
US, UK, Australian or European complaint handling experience
CII qualification

·        
Company Benefits
30 days holiday per calendar year pro rata
Day off for your birthday 
Hybrid
50% monthly gym/wellness membership contribution
Private Health Insurance through AXA
Income Protection
Generous pension contribution
Tech/Bike/EV scheme