Location: London office and home – 3 days + in the office per week

The Opportunity

At Carbon, we’re delegating differently by combining our strong insurance expertise with cutting edge technology. As we rapidly scale globally, and continue to advance Graphene, our proprietary owned data ecosystem, we remain guided by our core pillars of People, Partnerships and Innovation. If you want to join an exciting business powered by the latest technology, and are energised by collaboration, big ideas and making a meaningful impact to our partners, then this role is for you.

About Us
Founded in 2018, Carbon’s mission is to transform delegated underwriting and raise the standard for the industry. Our open underwriting model connects data, insight and people to enable stronger decisions and more dynamic portfolio management, bringing greater transparency, clarity and confidence to our partners and to the way the whole market works.

We’re proud to have been recognised by The Sunday Times as a Best Place to Work in both 2024 and 2025, reflecting our warm, inclusive culture and our energetic, entrepreneurial spirit. Our friendly, modern offices foster creativity and connection, while our partnership with Google Cloud, where we are celebrated as a success story, demonstrates our commitment to innovation and technology at the highest level.

At Carbon, our values shape who we are every day: Win as one, Keep spirits high, Blaze a trail, Speak up, listen up. If you’re looking to join a modern team with bold ambitions and real momentum, we’d love to meet you.

The Role:

The purpose of this role is to provide administrative and operational support to the claims team while developing a strong foundational understanding of claims handling, delegated authority structures, and claims performance analysis.

Key responsibilities include:

• Supporting the management and maintenance of claims bordereaux, ensuring accurate and complete data capture.

• Assisting with the coordination of TPA audits, including scheduling, tracking actions, and monitoring outcomes.

• Supporting the onboarding of new TPAs, including preparation of documentation and maintenance of trackers.

• Assisting with the setup and monitoring of loss funds.

• Preparing TPA meeting minutes and tracking follow-up actions.

• Supporting the management of claims records, including static claims and diary management.

• Conducting diary and file reviews to ensure claims progression.

• Assisting with internal audits and regulatory reporting (including Solvency II).

• Monitoring and chasing performance MI submissions.

• Supporting the production of claims data and performance analysis.

• Managing shared mailboxes and responding to queries.

• Assisting with administration of external experts and service providers.

• Supporting ad hoc projects and process improvement initiatives.

Required Experience

• Interest in insurance, claims, or financial services

• Strong organisational and time management skills

• High attention to detail and accuracy

• Good communication and interpersonal skills

• Confidence working with data and Microsoft Excel

• Proactive attitude and willingness to learn

• Ability to manage multiple tasks and priorities